You can change your nickname by going to [Settings] within the game.
The USER ID is a unique user number used to easily distinguish your account.
You can check it by going to [Settings] within the game.
You can receive rewards by pressing the [Rewards] button in the in-game [Settings].
The method to check the OS version varies depending on the platform you are using.
You can check it by following the instructions below.
[How to check Android OS]
Device Settings > About Phone > Software Information > Android Version
[How to check iOS]
Device Settings > General > About > Software Version
Please be informed that game data is stored on the device where the app was first launched.<\/p>
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If you delete the game data, reinstall the app, or change devices, the game data you were using may be lost.<\/p>
Please keep this in mind when using the game.<\/p>
Coupons can be used in games where coupon usage is available.<\/p>
Since it varies by game, please contact us separately for inquiries.<\/p>
If your data has been reset, please first verify that the linked account information (Google, Game Center, etc.) is correct.<\/p>
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[Android - How to change Play Games account]<\/p>
- Open Play Games → Settings → Select Account → Choose or add the account to use<\/p>
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[iOS - How to change Game Center account]<\/p>
- Device Settings → Game Center → Use a different Apple ID in Game Center → Add or change Apple account<\/p>
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If your data is not linked, and you have cleared cache and data, reinstalled, logged out, or withdrawn, please understand that the account information will be reset and recovery is not possible.<\/p>
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If the issue is not resolved by the above methods, please contact our customer support.<\/p>
If you have encountered an issue related to payment,
please refer to the link and form below to submit your inquiry.
[Payment Inquiry Form]
1. Game Nickname / USER ID:
2. Name of the purchased product:
3. Product order number:
[Android / Google Play Store]
※ Please provide a screenshot showing the date, product name, price, and GPA number
Example order number) GPA.1111-2222-3333-12345
[Google Receipt Verification Link]
[iOS / Apple App Store]
※ Please provide a screenshot showing the date, product name, price, and payment status
Check under App Store > Profile > Account > Purchase History
For inquiries related to payments, we provide assistance only through customer support to protect users' personal information.<\/p>
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If you have not received your item after payment, please contact customer support.<\/p>
(Please note that canceling payments through the market may restrict your game access.)<\/p>
<\/p>
※ The personal information you provide may be collected for the payment cancellation process,<\/p>
and your response will be considered as consent.<\/p>
For all payment-related inquiries, to protect the user's personal information,
we only provide assistance through our customer support center.
We regret to inform you that we are unable to assist with payment cancellations in the following cases.
■ Withdrawal from paid product subscription is not possible
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1. Some products for which it was notified in advance that withdrawal is not possible at the time of purchase
2. Products purchased more than 7 days ago
3. In case some items in a package product have been used
4. Monthly subscription products
5. Products applied immediately upon purchase
6. If additional benefits were used after purchasing a product with extra benefits
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If you wish to request a 'payment cancellation for a paid product',
please submit an inquiry, and we will review it and assist you accordingly.
Please first check if there are any issues with the card you are trying to use, your credit limit, or your internet connection.<\/p>
We recommend trying a different payment method.<\/p>
<\/p>
If the payment error persists despite the above steps,<\/p>
please contact the market where you installed the game (Play Store/App Store).<\/p>
<\/p>
If the issue is not resolved through the market, please attach a screenshot showing the error and submit an inquiry to customer support.<\/p>
You can change your payment method through the platform you are currently using.<\/p>
Please refer to the links below for guidance on how to make the change.<\/p>
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You can check your payment order history on each platform. Please refer to the instructions below.<\/p>
<\/p>
[Android / Google Play Store]<\/p>
1. The order receipt for your purchased item is automatically sent to the Gmail inbox of the Google account you used for payment.<\/p>
2. Open Google Play Store -> Click the profile icon at the top right -><\/p>
Click Payments & subscriptions -> Check budget and history.<\/p>
※ If you have not received the email, please check if you have declined to receive emails.<\/p>
You can also check via the link below.<\/p>
<\/p>
[Go to Google Receipt Check]<\/a><\/p>
1. Go to the reportaproblem.apple.com page.<\/p>
2. Log in with your Apple ID and password.<\/p>
3. You can check from the list of recent purchases.<\/p>
- If you are unsure about the billed item but know the billed amount, search for that amount.<\/p>
If you want to prevent payments from being made without your consent by family members, acquaintances, etc.,
you can set restrictions by following the instructions below.
■ How to set payment restrictions on Google
1. Open Google Play Store
2. Click the profile icon at the top right
3. Settings
4. Proceed with settings using authentication features
Additionally, please refer to your mobile carrier's customer service or website for methods to request blocking of small payments or content usage restrictions.
Please first check if your network (Wi-Fi, internet) connection is stable before proceeding with the payment.
Also, verify that there are no issues with your payment method.
We recommend trying to proceed with a different payment method.
If the payment error continues despite the above steps, please contact the market you are using.
If the issue is not resolved through the market, kindly submit a support request to our customer center with a screenshot showing the error details.
[Go to Google Payment Error Guide]
If a minor made a payment without the consent of a legal guardian,
either the minor themselves or the legal guardian can proceed with the payment cancellation.
However, if the payment method, such as the mobile phone or credit card used, is registered under an adult's name,
payment cancellation may be restricted.
For the required documents and details, please contact the Mobirix Customer Center,
and submit your inquiry with detailed information.
※ Assistance can only be provided if the payment method is registered under the minor's name.
※ Please note that if the payment cancellation is processed, the related character may be restricted from use.
When making a purchase using a credit card or other payment methods for overseas transactions,
please note that the actual billed amount may differ due to exchange rates.
If you have any questions regarding changing the payment method or the payment process,
please contact the customer support of the store you are using for more detailed assistance.
[Go to Google Play Payment Support]
For accurate verification, please provide detailed information and submit an inquiry to customer support.<\/span><\/p>
For rewarded ads, there is a limit on the number of times you can watch per game,
and if the network environment is unstable, you may not be able to watch the ads.
However, if this is not the case, please refer to the following instructions
and proceed with resetting the ad identifier.
[How to reset the ad identifier on Android (AOS)]
1. Go to [Settings] - [Google] - [Ads]
2. Select Reset advertising ID
[How to reset the ad identifier on iOS]
1. Go to [Settings] - [Privacy & Security] - [Tracking]
2. Disable and then re-enable [Allow Apps to Request to Track]
3. Restart the game
If you are unable to use the game smoothly, please try deleting and reinstalling the app first.<\/p>
※ If data saving is not supported, please be aware that deleting and reinstalling the app may result in the game data being reset.<\/p>
Please be cautious.<\/p>
If you still experience access issues after reinstalling, please check the following.<\/p>
<\/p>
[ How to Reinstall ]<\/p>
1. Close all background apps on your mobile device.<\/p>
2. Delete the game app.<\/p>
3. Restart your mobile device.<\/p>
4. Reinstall the app.<\/p>
<\/p>
※ Access may be unavailable if the network connection is unstable.<\/p>
※ Before deleting the game, please make sure to link your character (Google / Game Center, etc.) to avoid losing your character.<\/p>
<\/p>
If the issue persists despite the above instructions, please contact customer support.<\/p>
The games provided by W.K are optimized for mobile devices.<\/p>
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Depending on your PC settings, smooth gameplay may be difficult on the app player,<\/p>
and we kindly ask for your understanding that we may have limited support for issues arising from the app player.<\/p>
<\/p>
We recommend playing in a mobile environment whenever possible.<\/p>
Due to the nature of mobile games, if the device specifications are significantly low or the OS version is outdated,
we kindly ask for your understanding as it may be difficult to enjoy the game smoothly.
We will do our best to support as many devices as possible.
If only the [Open] button is visible instead of the game update button during automatic update or when moving to the market, please proceed as follows.
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1. Turn off the device you are using and restart it.
2. Go to the Play Store / App Store where the game is installed.
3. Search for the game and select the [Update] button.
4. After the update is complete, launch the game.
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※ There may be differences in the timing of updates available depending on the platform (Play Store / App Store).
If you experience an error while using the game, we kindly ask you to contact our customer support despite the inconvenience.
Additionally, if possible, please attach a screenshot or video of the error occurrence.
Please be informed that game data is saved on the device where the app was first launched.
If you delete the game data, reinstall the app, or change devices,
the game data you were using may be lost. Please keep this in mind when using the game.
To report a malicious user, please submit your report to the W.K Customer Service along with unedited screenshots. Appropriate actions will be taken based on the investigation of the facts.
If you experience any inconvenience or have suggestions for improvement while using the game,
please submit your inquiry using the form below.
■ Inquiry Submission Form
1. Suggestion / Improvement Details:
2. Attach relevant screenshots or videos